​If you have a firm deadline, please contact us in advance so we can recommend the best shipping method for your needs.

We truly appreciate your order and support! Most orders ship by the end of the week, but please allow up to 10+ business days for processing depending on order volume. As a small business, we do our absolute best to ship orders promptly. ​ If you need your order by a specific date, Standard, Express, and Expedited shipping options are available at checkout. Once your order ships, you’ll receive a confirmation email with tracking information.​ ​ Important: If you do not notify us of a specific deadline when placing your order, we may not be able to accommodate it. Standard order processing time is typically 5–10+ business days, and standard shipping does not guarantee delivery by a specific date. Depending on your location, please allow an additional 2–6 business days for transit. ​​ Note: Shipping fees are non-refundable once the package is in transit. While Express and Expedited shipping can speed up delivery, they do not guarantee arrival by a specific date. It’s normal for packages to go a few days without being scanned during transit, and carriers may experience delays due to demand, weather, customs, or other factors.

Looking for more details? View our full Shipping Policy here.

We get it—things happen. If something’s not right, just message us below!

Unless otherwise stated in “as is” listings, all cameras come with:

• 14-day return window • 30-day functional warranty, assuming proper care**

Exchanges are handled case-by-case within the 30-day warranty period.

To qualify for a full refund or exchange, the camera must be returned in the same condition it was sent. Cameras returned in a different condition may receive a partial or no refund. Returns due to misuse, water damage, or user error may be denied or subject to a 20% restocking fee.

**For full details, please see our full Return Policy.

Yes—we ship worldwide, all the time!

Please note that international shipping costs may be subject to change. We also recommend allowing extra time for delivery due to potential customs delays.

When placing your order, be sure to include the best email and phone number at checkout—this ensures customs or the shipping carrier can reach you directly if needed to avoid any delays.

Customers are responsible for any applicable import duties, taxes, or fees. These charges vary by country and depend on the contents of your order. For the most accurate and up-to-date information, we recommend contacting your local customs office. ​ Tips for Success:

• Include the recipient’s phone number (with country code) and email address in your shipping details.

• Keep an eye out for any communication from your local customs office or shipping carrier upon arrival.

• If contacted by customs or your carrier, you must respond as soon as possible to arrange re-delivery or pick-up to prevent your package from being returned.

​ Failure to respond to customs or carrier requests may result in your package being returned to us. If this occurs, the buyer is responsible for redelivery costs and for providing updated contact information. If the buyer declines redelivery, the order is subject to a 15% restocking fee to cover return shipping and handling. ​ Your local customs office or shipping carrier will advise you of any duties or taxes owed upon your package’s arrival. While we’re always happy to help with guidance, these fees are set by your country’s import regulations and must be paid by the recipient. ​ Depending on your location, you may have the option to self-clear your package to avoid brokerage fees (if applicable). To do so, contact the shipping carrier directly and request the customs paperwork.

We’re always here to help! If you have any questions about your order, shipping, or customs, please reach out—we’re here to help!